Free Shipping for orders over $75
Terms & Conditions
CONTACTING US
Our customer service team is available Monday to Friday between 8am and 4pm, Pacific Standard Time. Customer Service does not operate on weekends or public holidays. Our team will do its best to respond to your online inquiry within 24-72 business hours (not including weekends and public holidays).
Contact Email: info@aktyv.com
ORDERING
Sale of our products is subject to availability of stock. Even though our inventory system is computerized, errors can still occur for a variety of reasons. Above all, we will do our best to deliver the products you want. You can view new and completed orders when you are logged into aktyv.com and select the "my account" option in the header. Alternatively, you can view orders via the email sent to you when you placed the order. If you are already an a k t y v member, you may sign in with your user name and password for purchases. This ensures a faster checkout process since we have most of your details on record. Being a member also means you are eligible for special offers, discounts and promotions. You will receive our newsletters as well as being the first to learn about new products to our collection.
Once you have located a product to purchase, add it to your shopping cart and proceed to checkout by clicking on the "checkout" tab. You will then be asked to either "proceed to checkout," or "register as a member" before proceeding to checkout. This is the beginning of the checkout process and you will then be asked to fill in your details to complete the order; i.e. mailing address, credit card details etc.
Please double check your order's shipping address as your order will be returned if the address stated is invalid or entered incorrectly. Then follow the steps until your transaction is complete. You will be sent an email with the order confirmation shortly after the order is placed. We reserve the right to cancel orders, at which time we will notify you by email and will refund all amounts paid using the original payment method.